Frequently Asked Questions (FAQ)
About the App
1. What is recetacubana.app?
It is a web application (PWA) where you can find authentic Cuban recipes, themed collections, and tools to cook better (kitchen mode, favorites, and weekly planner).
2. Do I need to pay to use the app?
Currently, full access is offered through subscription plans. These plans include all recipes, exclusive collections, and advanced features.
In the future, we might enable a limited free mode, but for now, access is by subscription only.
3. On which devices can I use it?
It works on any modern browser (mobile, tablet, or desktop). You can install it as a PWA from your browser for faster access and to use it in full-screen mode.
Subscriptions and Payments
4. How do subscriptions work?
We offer different plans (Monthly, Annual, VIP). By subscribing, you will have access to premium content and advanced features. Payments are processed through a secure provider.
5. Can I cancel my subscription?
Yes. You can cancel it at any time directly from your profile on recetacubana.app. The cancellation will stop the automatic renewal, and you can continue to enjoy the service until your already paid period ends.
6. Do you have a refund policy?
No. As these are digital products with immediate access, we do not offer refunds once the purchase is completed.
Features
7. What is Kitchen Mode?
It's a feature that displays recipes in a special format, with large, clear steps so you can cook without distractions, as if you had a live recipe book.
8. Can I save my favorite recipes?
Yes. With a single click, you can add any recipe to your favorites list and access them easily.
9. What is the meal planner?
It's a tool that allows you to organize your recipes for the week, making grocery shopping easier and saving you time in the kitchen.
Account and Privacy
10. What personal data do you collect?
We only collect what is necessary to provide you with the service: name, email, and your preferences in the app. Check our Privacy Policy for more details.
11. Can I delete my account?
Yes. From your profile settings, you can request the deletion of your account and its associated data.
Common Issues
12. I can't log in, what do I do?
Check your email and password. If you forgot your password, use the "Recover Password" option on the login screen.
13. The app isn't loading correctly, what do I do?
Make sure you have a stable internet connection and the latest version of your browser. If the problem persists, contact us at [email protected]